If you’ve ever dealt with late or missing shipments, you probably have plenty of horror stories to tell. There is nothing more frustrating than waiting on a load to deliver only to have no idea where it is or when it’s going to show up. To make matters worse, some providers simply refuse to answer your calls or won’t provide real-time tracking. These are issues that can lead to strained relationships and major failures in the supply chain, but they can be easily fixed by committing to transparency and visibility.
Every shipper needs to vet their transportation providers, and they should make it a priority to form strong partnerships with trustworthy carriers who promise visibility. Whether that means 24 hour dispatch, active communication or access to live GPS tracking, there are many ways that shippers and carriers can work together to maintain a grasp on day-to-day operations. Shippers can also offer inventory tracking so that partner carriers can see when loads are ready for pickup and when there are delays – all without even picking up the phone. The key to transparency is a combination of technology and human interaction. Companies on all ends of the supply chain need to have people that are ready and willing to track down freight, get updates on claims, and provide accurate, reliable information as quickly as possible.
At Zip Xpress, we understand the need for continuous communication with our partners on all shipping matters. We always call ahead of time and work both our customers and your customers to schedule shipping arrangements and accommodate your specific needs. Whenever you call our office, a person will answer the phone, never a machine. We will answer any questions you may have about your delivery schedule in real time and stay committed to our dedicated service schedule. To see how we can bring more transparency to your supply chain, start today with Zip Xpress