Happy Holidays from Zip Xpress!

To all of the drivers who have made sure that all deliveries were made on time. To all of the carriers who kept our supply chain running this year. To all of the shippers who kept making the products we both wanted and need. To all of the people working diligently in the background, keeping shipments on track as they make their way to their destination. Finally, to all of the customers who make all of this possible. We wish all of you a wonderful holiday season full of laughter with your loved ones and a Happy New Year!

Ongoing Supply Chain Resilience Strategy

As businesses assess their goals for the new year, many of them can begin to rest easy as supply chains are starting to loosen. Companies are able to secure parts in a much more reasonable timespan and manufacturers are able to maintain steady levels in production. Yet while many of the supply chain knots are starting to loosen, there is little doubt that there will be additional challenges up ahead.

To prepare for this, many businesses are addressing their supply chain resilience and are understanding that it’s more than focusing just on suppliers, it’s about developing resilience across the entire supply chain. How is this accomplished? By focusing on partnering with the suppliers and carriers that make sense for your business, providing you with the value that your business needs to not just thrive, but grow. Once you have the right partnerships in place, communication strategies are necessary to keep the flow of information available, allowing you to respond quickly when needed.

When it comes to selecting the right relationships for your supply chain it is important to work with companies that understand your industry and are able to provide you with the solutions you need to keep your business running. Working with companies that are reputable for great service will give you peace of mind knowing that your product(s) will be taken care of. Building and maintaining these relationships will allow you to learn about every part of your supply chain. This knowledge will help you know where (and when) things go wrong, but also allows you to determine the best solutions for your customer.

Another important relationship to develop is with a reliable carrier as your transportation partner. This relationship will provide you with the best solutions when it comes to getting your shipments to their destination on time and undamaged. Your carrier will also have other networks that you can tap into, along with helping you gain insights into your supply chain, and providing you with additional transparency when you need it most. Now, even with these relationships built, you need to develop a communication plan with your supply chain partners to ensure everything is moving smoothly.

Developing a communication plan and keeping lines open between suppliers, vendors and transportation partners allows you to assess any situation quickly and make the right decision for your customers. When these communication plans are in place, you’re able to move forward with confidence and to know that there is little you can’t accomplish with the new year.

Here at Zip Xpress, we understand the importance of preparing your supply chain. We have worked with many manufacturers who specialize in unique freight, providing them with the custom carrier solutions and strategies they need in order to grow their businesses. This experience in exceptional service combined with our desire to provide the right solutions are some of the many reasons why we maintain a 99% satisfaction rating with all of our customers for over 20 years. To see for yourself, start today with Zip Xpress!

Great Service Should be a Phone Call Away

One of the great pushes in today’s world is a push for digital transformation, and there is little doubt that technology is making our world more efficient and productive. However this great push for technology often comes at a glaring cost: there are too many who believe that increased levels of efficiency justifies a reduction in great (or even good) service.

Yet time and again when businesses are asked what they look for when selecting a partner for their supply chain, respondents don’t list competitive pricing, speediness of payment or even claims handling as their biggest concerns. Their biggest concerns are whether or not the customer service department will be responsive to them. They want to deal with a company that will take their phone calls and answer their questions or concerns. They want a business they can partner with who will help them solve their problems, not add on to them. There isn’t anything more frustrating than when you have a question but can’t speak to a person in the effort to solve it, especially when it comes to something as vital as shipping.

There are still many questions that businesses have when it comes to shipping. They want to understand the landscape and the challenges we’re currently facing. They want to be able to create viable plans and strategies that will ensure the growth of their business and the continuation of their legacy. If a business is not able to trust in the service capabilities of their supply chain partners, then we’re doing a disservice by not helping them. We do not want to leave companies scrambling for solutions – we already have an inherent need for good service in the logistics sector. The more we can help a shipper find the right solutions for their business, the stronger the sector as a whole becomes.

Here at Zip Xpress, we understand that great service should only be a phone call away. We strive to help shippers with whatever their needs are, providing them with the custom carrier solutions that will help their business not just thrive but grow, no matter the environment. Whenever you call Zip Xpress, you will speak with a human being, never a machine. Almost everyone here can help provide you with a quote and we’re always asking how we can help. We deeply believe that there is no substitute to working with a person when it comes to getting your shipment to its destination on time and undamaged. To see for yourself, start today with Zip Xpress!