Month: <span>December 2021</span>

As final shipments are being made for the year, everyone is rushing to meet the deliveries in the midst of congested supply chains everywhere. Now it is more critical than ever to remember the importance of keeping great service during times of congestion, since every member of the supply chain’s shipments may be taking longer to arrive than expected due to forces beyond their control. Here are a few ways we recommend keeping great service during times of congestion.

First, communicate any and all delays to all members of the supply chain. Going out of your way to communicate with vendors and customers will help ease tensions between all parties, especially when they know why. While it can be hard to admit when production or a shipment is behind schedule, providing the reasons allows for understanding, especially when you call them over the phone. Everyone is more understanding when they speak to another human being and bringing each member of the supply chain into the fold allows for solutions to arise that didn’t exist before. 

Another key to providing great service in times of congestion is for companies to collaborate with their logistics provider to determine forecasting. Once companies have a greater understanding of their supply chain schedules, they can develop a flexible plan that governs when they order materials and coordinating shipping schedules with customers to ensure they can get products to their door when they need them. This also allows flexibility to be built into the supply chain which causes the supply chain to absorb any delays and still allow a shipper to deliver their products on time. Such collaborative efforts allow shippers to reap the benefits of improved satisfaction and more orders from faithful customers.

Here at Zip Xpress, we understand the importance of great service. Everything we do is designed to provide greater service for our customers and it is a value of ours that never falters. Whenever you call our office, you will speak with a person, never a machine. When we work with you, we coordinate with you and your customer for pickup and delivery, maintaining a schedule that works with everyone involved. Our friendly drivers will greet your customers with a smile, because they understand how important an impression on a customer is. Everyone at Zip Xpress is dedicated to great service and it’s the key value that connects us as an organization. To see for yourself, start today with Zip Xpress!

It is no secret that any supply chain can become complex. With so many articles and newsreels about backups, driver shortages, and congestion (both local and international), it would be understandable if a shipper found themselves wondering: will my customers receive their shipments on time? The supply chain is a key component of any business and what you want more than anything is to keep your customers satisfied by ensuring that your products arrive undamaged and on time.

One of the key ways to reduce complexity in your supply chain is to partner and work with a carrier you can trust. Working with a carrier directly removes the constant search for quotes and back-and-forth communication you will have with a freight broker. As an added benefit, you won’t be leaving your freight ‘up to chance’ to be handled by a random company where you have no idea how they communicate with customers (if at all), or some of their other policies pertaining to your shipment. The best option for mid-sized companies going forward is to partner with a carrier rather than spend countless hours on the hunt with brokers in hopes of getting a shipment to its destination on time.

Here at Zip Xpress, we understand the need of simplifying the supply chain. That’s why when we work with a customer, we partner with them and handle nearly every aspect of their shipment. We help schedule the pickup and delivery of your products, making phone calls and facing all of the problems along the way through the life of your shipment. We have specialized systems and processes for every level of our business, all guided under the premise of helping our customers get their shipments to their destination on time and undamaged. We have helped hundreds of companies over the course of 20 years build their supply chains and maintain a 99% retention rating as well. Want to see such dedication to your shipments? Then start today with Zip Xpress!

If this year has proven anything, it is the fallacy that selecting a full truckload is always the best option when it comes to shipping freight, especially when that shipment doesn’t fill an entire truckload. With the constant rising rates on the freight boards, it is becoming increasingly impractical for a shipper to always select full truckload, which means that shippers need alternative solutions if shipments are going to be delivered in a timely manner.

With skyrocketing shipping rates, the best way shippers can guarantee that a customer receives their full truckload shipment on time is by paying a (staggering) premium to do so. That’s why we at Zip Xpress created our Optimized Headload solution where we assist customers by optimizing their shipments and ensure they’re only paying for space they’re using. Our experienced freight handlers ensure that every shipment is treated with precision and care, while we assist in the timely pickup and delivery of every shipment we work with.

In addition to rising rates, companies need to be focused on sustainability efforts and when a shipment is marked as full truckload but only occupies 10% of the trailer space…that’s not exactly sustainable. All of the fuel consumed and extra trucks on the road increase carbon emissions as well as wear and tear on our nation’s highways. Our headload solution is a sustainable alternative where shippers are ‘recycling air’ and reducing the number of empty trailers on the road.

Here at Zip Xpress, we understand the importance of options for your supply chain. If you’re not certain about whether your shipment should be marked FT or LTL, we offer our optimized headload solution where your rate is determined based on the space you’re using. This dedication to service and providing options to our customers is one of the reasons why we maintain a 99% retention rate with all of our customers. Rest assured that we will work with your business to find the best custom carrier solution that gets your freight to its destination on time and undamaged. To see for yourself, start today with Zip Xpress!