We have always believed that a clean working environment is crucial to our business. We have worked hard to develop processes that show our dedication to customers and our employees by providing them with a safe, efficient and clean work environment that they can be proud of. These processes tie into how we treat our shipments. By keeping a clean and uncluttered environment, we’re able to ensure that all of our shipments arrive at their destination on time and undamaged. Here we highlight all the ways a cleanliness shows a dedication to service.
At the end of every shift, the entire team performs a routine cleaning of the office and warehouse. Any papers, refuse or anything else on the floor is picked up and all of the trash is thrown out. The warehouse floor gets a dust dry mop, followed by our floor scrubbers which remove any oil slicks, dirt or other contaminants. Our team also performs routine inspections of the building to make note of any dimming light bulbs, areas in need of paint or repair and we create a comprehensive maintenance checklist to address as soon as it’s appropriate. Our podiums are also cleaned after every shift, ensuring that there is no clutter near any of our customer’s shipments. This routine cleanup shows a regular, consistent dedication to our stakeholders, because clutter is simply unproductive.
Another way we’ve done our best to show dedication to our stakeholders is by developing a straightforward documentation system for all of our shipments. Shipments are organized based on their destination and we perform a daily check to make sure shipments that are supposed to stay are in the warehouse and those that were supposed to leave have done so. We use an internal phrase ‘Being Current’ to ensure that all of the latest documents are stacked and organized for the next shift. Even our walls were painted white for the purpose of reducing eye strain when reading documents. All of these tasks keep us accurate so that we can get shipments to their destination on time and undamaged.
Here at Zip Xpress, we understand that cleanliness shows our dedication to our stakeholders. We’re proud of maintaining one of the cleanest warehouses in all of West Michigan, as well as a precision that is unmatched in caring for and delivering every shipment that comes through our doors. It’s one of the many reasons why we’ve maintained a 99% satisfaction rating with all of our customers. To see for yourself, start today with Zip Xpress!