We always see companies claiming that they put the customer first, but catchy taglines and slogans don’t mean much if they aren’t followed through with action. There are many facets to customer satisfaction, and a quality organization will be aware of these in every department. A functioning supply chain is a major part of this, and it is important for logistics employees to make sure they are doing their part throughout the life of any product or shipment. In short, customers want to know that their logistics and transportation providers are invested in the success of the orders.
In logistics, the simplest way to keep a customer happy is to ensure that all shipments arrive undamaged and on time. Nothing can ruin a company’s reputation faster than damaged products arriving at a customer’s location. Companies don’t want to file claims and manufacturers don’t want the added cost in labor and materials to remake their product. When it comes to a shipment arriving on time, online portals and tracking are useful, but people can get impatient when watching a screen for all of their shipment updates. Customers are far more satisfied when someone calls and coordinates all of their shipments with them and keeps them up to date with any and all changes along the way. Having a human connection improves customer satisfaction because then companies are viewed as partners, rather than transactions.
At Zip Xpress, we understand the need to keep the customer happy. We do this by ensuring that every shipment will arrive undamaged and on time. We also keep customers happy by ensuring that every phone call will be picked up by a human being, not an answering machine. Whether you’re looking for a quote or checking on the status of your order, our staff will be delighted to help you. We recognize the importance of great service with every customer and treat your supply chain problems as though they’re our own. To see this for yourself, start today with Zip Xpress!