For years the focus of many businesses has been on keeping costs down and staying as lean as possible with small work forces, minimal suppliers, low inventories and a responsive supply chain strategy. While this may have worked in the past and has had its merits, we’re quickly approaching a time where cut-rate service isn’t going to work anymore. American supply chains have proven that they need to become more resilient in the face of snarls on multiple fronts. It’s time to put our focus on developing a more agile supply chain that can handle the challenges ahead of us.
One of the areas businesses have focused on is ordering more inventory and storing it within their warehouses. This allows the business to have more control over their inventory levels and ship when needed, but unless they have a specific production plan in place, it’s hard for companies to find that ‘just right’ inventory level. Becoming lean is more of a focus on flexibility as well as agility. It is not about keeping costs low to the ground, but working with supply chain partners that can provide information and the solutions you need to get your products to the customer on time and undamaged.
Another area to work on in becoming more agile is constant communication across the supply chain. Agility is built on quick and efficient communication. The faster (and more often) companies communicate with each other, the more flexibility both bring to the table when it comes to getting shipments to their destination on time and undamaged. Communication through phone calls offers real time adjustments – whether those for changing pickup/delivery times or production schedules. Communication helps build trust because a customer knows that setbacks can and will happen with their shipments. However customers grow frustrated when they’re left in the dark and face a setback without knowing what’s really happening to their shipments. They paid for them, they want to know when they’ll receive them. Developing an agile supply chain will help businesses stay competitive across West Michigan, keeping us at the cutting edge of what’s to come.
Here at Zip Xpress, we understand the importance of bringing agility to the West Michigan supply chain. We help all of our customers in developing means and methods of improving their supply chains, growing their business through consistent and reliable shipment practices. We keep communication lines open all the time. Here at Zip Xpress, if you give us a call you will speak with a person, never an answering machine. We provide constant updates on where shipments are and when to expect them with your customers and our friendly drivers will also greet them with a smile. We help businesses by providing the right custom carrier solutions which help companies overcome whatever challenges they’re facing. All of these put together explain why we maintain a 99% satisfaction rating with all of our customers. To see for yourself, start today with Zip Xpress!