The world of transportation is anything but predictable. Although the majority of shipments are planned ahead of time, it is inevitable that you will need to send something out at the very last minute – probably more often than you would prefer. Fortunately, we live in an age where communication is as easy as it’s ever been and where technology can help mitigate the stress of last-minute decisions. If you find yourself scrambling to get a shipment out, here are some ways you can help yourself out.
Get on the Phone – Quick!
A phone call is still the best way to see if a carrier can handle your shipment. If you can get a hold of a representative right away, you may just find a truck that can transport your shipment. Emails in this instance are ineffective since waiting for a response could mean that vehicle is already gone. The good news is that if you have partnered with a reliable carrier, then you’ll have no trouble getting in touch with someone who can help you.
Work Through Rates
If you have a time-critical shipment that absolutely cannot fail, you may not have time to focus on price. Carriers have a lot of customers they need to ensure delivery to and if you shop around for cut-rate expedited delivery, you’ll receive cut-rate service. That said, when you work with valued, long-term partners, they will accommodate you and provide great service.
Transportation is always a team effort, but for critical shipments, it is important to strategize and communicate with everyone – both internally and externally. Be ready to answer any questions your carrier has and make sure to provide accurate, reliable information about your freight. The more you take care of up front, the more likely you are to succeed in the end. This means keeping open lines of communication for both your customer and carrier and providing updates whenever new information is made available.
At Zip Xpress, we understand that there are instances when shipments need to be expedited. We help our customers by ensuring that anytime they call our office, they will speak with an individual right away, and won’t be forced to leave a voicemail. We can provide quotes over the phone, we don’t charge full tariff for this service and can still offer a potential discount to our customers. Our planners will work with you to find an expedited solution that works for you. To see for yourself, start today with Zip Xpress!