One Piece at a Time: Daily Objectives Drive Long Term Success
In logistics, success is reliant on an organization’s performance across a wide range of shipments over a long period of time. On-time percentages, claims ratios, customer satisfaction, and safety are just some of the metrics that are used to determine how well a company has been performing. In the grand scheme of things, a business must strive to keep these marks high over hundreds, thousands, or even hundreds of thousands of shipments every year. But to achieve success at such a high level, shippers, manufacturers, and carriers alike must first start small.
Every week should be taken one day at a time, and every day one load a time. By establishing goals and objectives at a single shipment level, a company can help foster a work atmosphere that stresses attention to detail and preventative action. If the goal is simply to get as many loads out as possible, there are bound to be small, seemingly harmless errors that may lead to catastrophe down the road. These problems may be brushed aside at first, but a consistent pattern of carelessness will inevitably lead to strained relationships and higher costs on the back-end when trying to reverse the damage that’s already been done. Having measurable objectives and daily SOP’s to ensure proper packaging, labeling, handling, and filing of every single shipment can help every supply chain partner to meet their goals.
In order to maintain a high standard of service and exceptional level of client satisfaction, we at Zip Xpress take every part of our jobs seriously on a daily basis. No matter how many shipments we have on our table, we make sure double and triple check our work on each individual shipment before sending it on the road, and we continue to set standards for it while in transit. We know that spending a little extra time in the beginning can save a time and money in the end for our valued clients. To see how we can provide such consistency to your shipments, start today with Zip Xpress!