In an age where it seems like people are always connected to each other, and when you can get real-time updates from friends across the world, there is an unfortunate lack of connection throughout the transportation industry. Brokers or carriers will suddenly disappear when a shipment hasn’t shown up for its appointment, or GPS tracking sites will conveniently go down as an urgent delivery is approaching. The technology for simple, seamless communication and tracking is readily available, but many organizations are slow to adapt or simply don’t want to embrace it at all. This is a recipe for disaster, and the transportation providers that commit to honesty and transparency will be the ones who succeed in the long run.
Transparency, however, is a two-way street that requires constant communication and a certain level of teamwork in order to benefit both parties. Shippers must let their providers know if a production line is down or if there is going to be a delay in loading. On the flipside, carriers need to be proactive about communicating any delays on their end, whether it be a broken down truck, a weather issue, or a simple data entry error. When either side tries to jump through hoops to fabricate a story rather than being open and honest, it hurts not only the particular shipment, but also the relationship as a whole. One simple mistake is nothing to end a relationship over, but if any party – shipper, manufacturer, or carrier – develops a habit of constantly backtracking, it is likely that the other parties will walk away in search of new business.
At Zip Xpress, our goal is to be as transparent as possible throughout the life of every shipment. We seek to foster a culture of trust between all stakeholders, because we believe that working together is better for shared success. We understand that early communication allows our customers to plan for any contingency and ensure that our shipments arrive on time. When we work as a team with our vendors, providers, and clients, we create an understanding relationship that allows all parties to improve their supply chain operations. To see this transparency for yourself, start today with Zip Xpress!