Metrics that Matter in Logistics

When it comes to selecting a supply chain partner, you want a company that will develop an innate understanding of your business. Every manufacturer is different, however there are a few universal metrics companies can use to evaluate a supply chain partner. We’ve outlined what we believe are the most important metrics when selecting a carrier for your business.

On-Time Delivery

You want to ensure that every delivery is made when it’s said it would be. If delays occur, are they communicated with your customer? Or is your customer left in the dark? While delays can occur for any reason, there needs to be communication with the entire supply chain so adjustments can be made and that no one is left in the dark.

Carbon Footprint

Manufacturers have proven to be one of the most sustainable industries in the American Economy. They’re reducing material usage and waste, along with electricity usage, so it makes sense that manufacturers would seek out supply chain partners who are dedicated to reducing their carbon footprint as well. Providing information regarding fuel efficiency, as well as equipment age and maintenance schedules can go a long way in showing a manufacturer that a carrier is focused on their carbon footprint and takes the matter seriously. Paying attention to route optimization is also crucial to ensure carriers aren’t driving empty miles, which reduces fuel consumption and wear and tear to infrastructure.

Trailer Utilization

Empty trailer space is wasted space. Trailers that are loaded to 100% capacity ensures shippers aren’t being charged extra and also contributes to sustainability efforts. Fully loaded trailers also ensure that carriers are not putting extra trucks on the road which are hauling empty space, which reduces fuel consumption and damage to infrastructure.


There are many considerations that need to be given for your unique freight. Ensuring a carrier is able to handle your products is crucial because the last thing any manufacturer wants is to file a claim due to cut rate service. There is a domino effect of costs associated with filing a claim, not to mention the loss of customer satisfaction in receiving a damaged product. Carriers can walk you through their claim process as well as tell you how many they process. You need to perform your due diligence, but the reduction in headaches will be well worth it.

Ease of Communication

You want to be able to get a hold of your supply chain partner when you need them. Do they use an answering machine or do they take your calls? Do they respond quickly or make you wait while you try to arrange your shipment? Keeping notice on how a company communicates with you is crucial because it’s hard to work with a company that doesn’t respond to you.

At Zip Xpress, we understand that you need your products to arrive undamaged and on time. Protecting yourself when selecting a supply chain partner is vital to your success. A great supply chain partner can help you grow your business by providing you with the logistics network to ensure you can handle all of the orders that come your way. You’re looking for a partner who can provide you with the guidance you need to become successful. If you’re looking for a quality carrier that can provide you with your own custom carrier solution, then start today with Zip Xpress!

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