Maintaining Long-Term Relationships

Relationships in the logistics realm are as important now as they ever have been. On-demand shipping, automation, and expedited freight are becoming more prevalent, and performance expectations are higher across the board. While transportation is full of unpredictable situations, supply chains are constantly striving to maintain as predictable of a process as they possibly can. In order to achieve this, strong relationships with vendors and suppliers are absolutely essential.

While shippers think they may save money here and there on ad-hoc shipments with unknown providers, the cost of doing business this way adds up in the long run. This factor is compounded with damaged shipments, costs for replacement and lost trust. Developing strong relationships with transportation partners allows customers to benefit from more predictability and reliability. Carriers, likewise, can expect more consistent freight when they form long-term partnerships with shippers. It’s hard for us to see shippers who are forced to deal with cut-rate service and hear their stories. We believe that a deeper relationship could have prevented most if not all of the damage.

Communication and transparency lie at the center of every successful logistics partnership. When a customer has a shipment, they need to make sure that all information is accurate and that they notify the carrier of any special requirements. Carriers must provide realistic expectations for transit time and maintain open lines of communication throughout the trip. It is important to alert the customer of any delays that might happen along the way. If both partners can consistently communicate in an honest and straightforward way, it is likely that the relationship will flourish.

At Zip Xpress, we understand the importance of a deep relationship with our customers. This understanding drives everything we do in our effort to create a wonderful shipping experience. It’s why we’re able to maintain a 99% retention rate with our customers, and allows us to provide the best custom carrier solutions for every shipper we work with. When you work with us, you’ll understand why we say that premium is the standard at Zip Xpress. To see for yourself, start today with Zip Xpress!

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