Busy Is No Excuse For Poor Service

The logistics world has been a hectic place for the past few years. Businesses are all searching for a carrier that will get their shipments to their customers, which has placed a lot of pressure on carriers. This pressure can cause carriers to cut corners and provide lackluster service all in the name of being ‘too busy’ to worry about the consequences. This is a short-sighted approach, one that will inevitably come back to haunt them. While it’s true that many carriers are overworked and understaffed, it’s important to remember that these businesses are your lifeblood, and they deserve a higher standard of service.

There are two main reasons so many businesses are shipping right now: one is because they’re recalibrating their supply chains, the other is they’re trying to keep up with demand for their products. Yet there are tales of carriers not even being concerned about damaging freight or even trying to find freight that’s been lost all because there’s another customer right around the corner, waiting to ship their products. Once again, this is a short-sighted approach and these customers don’t deserve to be taken advantage of. Businesses always remember how carriers treat them when something goes wrong and they also communicate with each other. Times may be hectic now, but this is not a situation to take for granted.

We as carriers need to set a higher standard for how we treat the shipments that are in our care. Our customers are counting on us to get their shipments to their customers on time and undamaged. While we’re all facing different challenges, it’s important to remember there will always be challenges in the logistics sector. Such challenges make businesses even more grateful to the carriers who provide them with the best service. At the end of the day, we must always remember that we’re working with people and there is someone out there waiting for that shipment we’re handling. We must get shipments to customers on time and undamaged, because our customers will always remember how they were treated.

Here at Zip Xpress, we understand the importance of great service for our customers. We aspire to set a higher standard when it comes to getting your freight to the customer on time and undamaged. We do this through constant communication with our customers throughout the process, keeping their needs at the forefront of everything we do. We also communicate over the phone, ensuring that you will hear updates from a person, never a machine. We also go above and beyond in solving your shipping problems through our custom carrier solutions, giving you options when you need them most. To see for yourself, start today with Zip Xpress!