It’s easy to get lost in the sea of data when it comes to shipping. Between spot rates, contract rates, percentages, fees and a variety of other numbers, it’s easy for manufacturers to believe they’re just a number to a carrier. The flip side is also true, it can be difficult for manufacturers to see their carriers as being little more than a line on their financial statements called “transportation expenses.”
Yet in order for all of us to create a dynamic supply chain, one that can grow all of the businesses involved, we would do well to remember that shipping is all about people. There are people who build/grow the physical products. There are people who package and prepare these products for distribution. There are people who handle these shipments and move them aboard for transit. There are people who drive these shipments, overcoming long distances and numerous hurdles to get them to their destination. Then there are people who unload these shipments from the dock, unbox/unpack them and ready them for the final person: the end customer who will use these products for their intended purpose.
In every step of the way, there are people working on, with or handling every shipment as it makes its way through the supply chain. The supply chain creates jobs, feeds families and gets goods into the hands of the people that need them. While it is vital to remember that shipping is made of people, we’d also do well to remember the businesses that provide exceptional service. The individuals who show care and concern for your shipments are the people who want to help your business succeed. Exceptional service means fewer damaged products and fewer dissatisfied customers which means a more reliable supply chain they can order from in the future. The end result of this? A business that grows thanks to the power of their supply chain. But not only does your company grow, all of your stakeholders will grow as well, creating a cycle of success and a legacy that will endure.
Here at Zip Xpress, we understand that shipping is all about people. We work hard to provide exceptional customer service to all of the organizations we have the privilege of working with. Our experienced freight handlers will treat your shipments with care, providing precision as we optimize every shipment that is in our care. Our staff is also willing to help you with any shipping needs you may have and we guarantee that we have a custom carrier solution that is right for your business. It’s because of this willingness to serve that we’ve been able to maintain a 99% satisfaction rating with all of our customers for more than 20 years. To see for yourself, start today with Zip Xpress!