Recalibrating Our Fee Structure

Every year we here at Zip Xpress have to perform an adjustment to our fee structure. While this is common practice across the industry, many manufacturers are likely to experience an increase in their transportation fees, primarily due to the increase in costs associated with shipping products. While our hope is to increase these fees as little as possible, we cannot deny that we have experienced an increase in our cost structures just like every other business as well as the average consumer.

The cost of the materials we use to provide you with great service have gone up dramatically over the past two years. Just one of our load bars would cost $29 at the end of 2021. Now we’re fortunate if we can find them for $45 a bar which is a drastic 55% increase. Diesel prices have risen at a much faster rate than gasoline and while they have remained stable for this winter, there are no signs that they’re likely to decrease in the near future. Other costs have risen as well across the industry – tractors & trailer leases (27.8%), as well as insurance. Maintenance supplies, forklift leases, and labor costs are all 53.5% higher too. This doesn’t even mention the occasional shortage experienced when it comes to these vital supplies.

Yet while we need to adjust our fee structure, we do this to continue providing our customers with the best service possible. Our focus is on investing in the essential equipment as well as people that we need in order to ensure that every shipment we tender will arrive on time and undamaged. Our commitment to providing you with the best service possible still stands, and we share these adjustments in the hope of keeping your trust by providing you with the transparency you deserve. At a time when there is so much uncertainty, you can be assured that Zip Xpress will continue to provide you with the best service a carrier can provide.

Here at Zip Xpress, we understand the importance of transparency and great customer service. All of our efforts go into providing great service for our customers, ensuring that their shipments will arrive undamaged and on time every time. We’re here to help you with all of your transportation needs, creating the custom carrier solutions that will help your supply chain grow, as well as a safe delivery of your products. This dedication to our customers shows in our results – where we’ve been able to maintain a 99% customer satisfaction rating for more than 20 years. To see for yourself, start today with Zip Xpress!

20 Years of Providing Custom Carrier Solutions

This week marks a very special time for us. It’s our 20th anniversary of being in business and we wanted to take this opportunity to thank all of our stakeholders for making this possible. We couldn’t have done this without the hard work of our dedicated employees and customers who trust us to do what’s best for everyone involved. If it wasn’t for all of the people involved who helped build Zip Xpress, we certainly would not be the company we are today.

The first group we wish to thank would be our dedicated employees. Without the hard work of everyone throughout the company and their dedication to service, we wouldn’t be able to get very far with helping customers. Everyone here at Zip Xpress pitches in, whether that’s solving a shipment problem, cleaning the office (or warehouse!) or answering the phone to help a customer. Their hard work in creating a sustainable carrier provider is unmatched and everything they do is focused on providing a wonderful shipping experience for our customers.

We also want to thank our wonderful drivers who take to the roads every day and deliver the shipments to the end customer. We appreciate their hard work, their friendly attitude and dedication to getting every shipment to the customer on time and undamaged. We know that our drivers are the ones who interact with our customers, and we can’t express enough appreciation on how well they handle this responsibility. We’re proud of our drivers, who treat every customer with the respect they deserve.

Finally we wish to express our appreciation to our customers. Without you, none of this would be possible. Our goal is to provide you with the custom carrier solutions that will get every shipment to its destination on time and undamaged. You place a lot of trust in us, and you believe in our vision of creating a more sustainable supply chain. It’s why we’re proud to say that we maintain a 99% retention rate with our customers.

We appreciate the partnership we have with our stakeholders, and we will continue to work hard to ensure that everyone who works with us will get the best treatment. Thank you everyone for a wonderful 20 years, we’re ready for many more!


Team Zip Xpress Turning Steps Into Wishes For Make a Wish Michigan

In just a few short weeks, on Saturday, October 14, a team of Zip Xpress employees, family and friends will head to the John Ball Zoo with hundreds of other participants to turn our steps into wishes by raising money and awareness for Make A Wish Michigan. Neither rain, nor sleet, nor snow will keep us from taking that walk for our community’s young people.

The Make A Wish Foundation provides life-changing wishes for children in West Michigan who are facing serious illnesses. These wishes are as diverse as the children that receive them. Wishes can include anything from family vacations, a new puppy, meeting a celebrity or even being transformed into a fireman for a day. There is, in fact, medical data that shows wishes can promote healing by providing a positive mental state with a distraction from the procedure and the courage to pursue a dream.

Today, it is OUR wish that you will join us with your support and consider making a contribution to our team. Over the past 10 years, Zip Xpress – together with our business partners, customers, employees, and friends – have raised over $100,000 to make wishes come true. We hope you will provide your support this year by helping us to continue grant wishes.

There are so many ways you can make a donation. You can simply mail a check payable to Make A Wish Michigan to our office (include Attention: Make A Wish). You can go online to our team page and make an online donation.

By the way – Zip Xpress will MATCH every donation and pledge received from our team, so whatever you can give, double that will go to the kids. Thank you for your support. Giving back to our community is a core belief of Zip Xpress, and we are blessed to share that spirit with you.

With many thanks,

Blanket wrap service

Thanks for riding shotgun, Zip Partners and Friends

While 2016 Was a Mixed Bag of Business, We’re Really Glad You Were Riding Shotgun

The transportation industry sure isn’t a place for the timid, is it?

Conducting business can take a steely resolve, 24/7, and 2016 sure proved that point once again.

We saw and read about and directly experienced all sorts of mixed signals about our industry in particular, and the economy in general.

In transport, we heard about aging drivers and fleets, impending ELD and reefer rules, capacity concerns in the near future and beyond.

In the larger economy, we heard about sustained, month-over-month job growth generally yet a surprisingly soft final quarter in 2016.

Yes, there were lots of mixed signals for us to ponder and to strategize over.

Read More