One of Zip’s primary goals is to achieve what is known as ‘Perfect Order Fulfillment.’ This is described by the Supply Chain Council as a discrete measurement defined as the percentage of orders delivered to the right place, with the right product, at the right time, in the right condition, in the right package, in the right quantity, with the right documentation, to the right customer, with the correct invoice.
The best method to achieve perfect order fulfillment is by extended visibility across the supply chain. Zip does this by making every step of the fulfillment process as visible as possible with our employees. We’ve designed the layout of the office, dispatch board and shipment binder to make every step of the process as easy to understand as possible. Our goal is to have everyone trained to be ready to step in and help out at a moment’s notice. We track each shipment carefully from start to finish and keep communication with the customer as open as possible.
We monitor the entire process of the shipment, searching for ways we can improve service to the customer. We keep desks neat and tidy to ensure orders don’t get mixed up. We collaborate together to find shipping solutions and ensure everyone gets what they need in order to achieve satisfaction.
Finally, we focus on making every step of the process as consistent as possible. Our team is in constant communication with one another, ensuring that if there’s a problem we’ll fix it right away. Our team of experts has been consistent for years, which allows us to provide the same results shipment after shipment.
Perfect order fulfillment is not simple, or even easy, but it can be achieved. It is a process, one that we strive for every day. It is a challenge we love taking on, and if you’d like to see how we can make your order perfect, get started with Zip Xpress today!