One of the biggest trends we’re seeing in the manufacturing industries is an uptick in mergers and acquisitions. When one company acquires or merges with another, it has a significant effect on the employees, departments, and strategies of both organizations involved. It is important for these companies to have a solid plan to seamlessly integrate their supply chain operations. Each entity brings with them different techniques, responsibilities, and even corporate cultures. The executives and employees alike must do everything they can to work together during this newly formed partnership in order to maintain order and continue to provide high levels of customer satisfaction.
Supply chain managers need to be involved in every major decision during the merger or acquisition process. They need to be aware of any change in organizational structure or strategy so that they can work to streamline their operations and explain the changes to their employees. It is imperative for supply chain workers to get to know the processes and systems with which they will be working. Even if both companies previously operated with the same supply chain software, there are bound to be differences in culture and requirements between the two. Employees from both companies should be trained on what to expect and the changes that need to be made moving forward. Zip Xpress prides itself on being integrated with this process, as we work so closely with our customer’s supply chain that we can develop a standardized process between the two entities and bring them together as one.
Customers should also be kept in the loop throughout the entire process. It is the responsibility of the supply chain manager to let their customers know that there are changes being made and that the organization is doing everything in their power to keep things running smoothly. However, it is likely that mistakes will be made, and it is better for a customer to be prepared for these rather than being blindsided or left in the dark. Mergers and acquisitions can cause confusion, delays, and even chaos for both the shipping team and customers, so communication is key, and teamwork needs to remain a central focus throughout the transition. We know the importance of collaboration and communication here at Zip Xpress, and we can provide the stability you need to guide your business growth. To see how we can help you navigate your growing supply chain, get started with Zip Xpress today!